Returns & FAQ
DIGITAL PRODUCT — CONFIDENCE RESET
Confidence Reset is available immediately after purchase through Fourthwall digital delivery. It comes with a 14-calendar-day satisfaction guarantee from the date of purchase.
To request a refund or access help, email hello@officiallymrsg.com from the email used for your order and include your order number. You do not need to complete the programme or provide a detailed explanation. This does not limit any mandatory consumer rights. Confidence Reset is educational self-reflection content and is not therapy, diagnosis, medical advice or treatment.
PHYSICAL PRODUCTS
Our physical products are made to order. We do not accept general or sizing-related returns. If there is a print error, damage, or another visible quality issue, we will replace or refund the item. Please contact us within 30 days of delivery and include your order number and clear photos of the issue.
You may cancel or amend a physical-product order using the link in your confirmation email before it goes into production. Once production begins, the order cannot normally be cancelled.
MEMBERSHIPS, DONATIONS AND LOCKED MESSAGES
Memberships may be cancelled at any time and remain active until the end of the current billing period. Current membership periods, donations, tips, and locked messages are non-refundable, except where required by law.
PAYMENTS AND INTERNATIONAL ORDERS
Approved card refunds usually appear within 7–10 business days; PayPal refunds usually appear within 24 business hours. International orders may be subject to duties, taxes, or customs charges shown at checkout or collected on delivery.
Fourthwall acts as merchant of record and handles order processing. For help, contact hello@officiallymrsg.com.